COVID-19 information

We continue to follow Government guidelines and our priority remains to support the most vulnerable and to ensure the safety of our customers, colleagues and communities.

Following the Government’s updated advice around the coronavirus pandemic, and the cautious easing of lockdown restrictions, we are pleased to say we are beginning the gradual reopening of certain services.

We want to reassure you that we are taking careful and considerate steps to ensure both our customers and colleagues are safe. We appreciate this is a difficult time; you may feel anxious about us visiting your home, but we are doing all we can to work as safely as possible.

We have now put together a plan to increase the level of services we're able to offer safely.

Please visit our dedicated page for the latest information. A number of frequently asked questions are available here to provide guidance and help explain the impact on our services.


We have complied with the Government's guidance on managing the risk of COVID-19.

Changes to your rent from April 2020

Each year, we review your rent and calculate any changes in line with government guidelines. For the last four years, rents have reduced on our social rented homes.

From April, guidelines say that rents can be increased by last September’s Consumer Price Index (a common measure of inflation), of 1.7%, plus an additional 1%. Therefore, from April, most rents will increase by 2.7%.

Shared ownership customers rents will be amended in line with leases.

The rent increases will help us build much needed new affordable homes, maintain existing homes and support a number of new projects to improve our existing homes and services.

Looking for a home?

If you’re looking for a new home, we have affordable housing, houses for sale, private lettings, shared ownership properties and house exchanges available.

You and your home

We are passionate about providing homes that people love.

‘You and Your Home’ covers all aspects of your tenancy, how to log a repair, pay your rent and information about welfare reform and benefits.

Universal credit and benefits

Universal credit is being rolled out across the country. Find here information and guidance to ensure you are ready for it.

Private lettings

Are you looking for a privately rented property? We have homes available across Norfolk, Suffolk and Cambridgeshire.

The Platform

Using online surveys The Platform gives you the chance to get involved and help us improve the service we provide together.

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