Bromford Flagship and LiveWest have now joined together as Bromford Flagship LiveWest (BFL), creating a stronger organisation that can do more.
For our customers, this means the same local teams and familiar support, with the added benefit of more investment in homes, warmer and more energy efficient properties, and services shaped by the voices of the people who use them.
LiveWest is a housing association with over 40,000 homes across the South West, from Cornwall to Gloucestershire, with their head office in Exeter. They employ over 1,800 colleagues, have a V1/G1 rating from the Regulator of Social Housing, a credit rating of A2 from Moody's.
LiveWest websiteThese will not change as a result of the merger. Your rent and service charge will continue to be reviewed each year in the same way they are now. Where you are a tenant, your current protections over how much your rent can increase by year on year (as set out by the Regulator of Social Housing) will continue.
The merger will not affect your relationship with us as a customer. You will remain in your existing home and your landlord will not change – it would just be part of a wider group structure. We will continue to honour the terms of your existing tenancy agreement, or lease. Your rights and the terms of your current agreement will remain the same. If you’re a shared ownership or leasehold customer, you will not be affected, your landlord will remain the same and the terms of your lease and your rights will also remain the same.
You will continue to contact us in the same way. Delivering quality services will continue to be a priority for us and we only expect you to see improvements in how we respond to repairs.
Shared owners and leaseholders will remain responsible for repairing and maintaining their homes unless there are agreements already in place for us to carry these out.
If you owe us money at the time the proposed merger goes ahead (rent debt, court costs, money for damage or a rechargeable repair), then these debts would stay with you, and we would still be able to enforce existing court judgements for these arrears. If you have concerns about rent debt, then please contact us.
Housing Benefit and Universal Credit claims will remain unchanged. Help and advice will continue to be given to customers or leaseholders about benefit entitlement and support for you if you are experiencing financial difficulties.