We hope everything you need is on our website including our Live Chat facility where members of our Response Team are on hand to answer your query between 7am and 7pm Monday to Friday.
But if you would like to contact us in a different way, please see below.
Call Freephone
0808 168 4555
Our Contact Centre is open from 7am - 7pm Monday to Friday.
Outside of these hours, if you have an emergency repair (something which is causing significant damage to your home) you can contact us on the freephone number above.
Email us
info@flagship-homes.co.uk
Or complete our online form below
Our offices
Dereham
Monday – Friday, 10am – 4pm
Michael Chaplin House
Station Road
Dereham
NR19 1DA
Mildenhall
Monday - Friday, 9.30am - 4pm
Cedar Lodge
Chiswick Avenue
Mildenhall
IP28 7BD
Felixstowe
Mondays 1 - 3pm and Thursdays 10am – 12pm
2 Pine House
Grange Road
Felixstowe
IP11 2JY
Melton
Tuesdays 2 - 4pm and Thursdays 10am - 12pm
4-5 Riduna Park
Station Road
Melton
Woodbridge
IP12 1QT
How to make a complaint
We aim to provide an outstanding service for our customers. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to put things right together as soon as they come to our attention.
If you remain dissatisfied about the decisions, actions or failures of Flagship or RFT, after we have had the opportunity to put things right, we will handle your issue as a complaint.
You can contact us by using one of the methods above.
Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.
For any media enquiries, please contact our Communications Team