01603 255444 (open 9am – 5pm Mon to Fri)
Buy a home
If you’re enquiring about buying one of our homes for sale, please click on the development link.
0808 169 9297
General enquiry form
If you’re interested in booking accommodation, please email: firstname.lastname@example.org or fill out this form
General enquiries about Flagship Homes or Flagship Group
0808 169 9297
Use the form below to submit your enquiry and we will get back to you as soon as we can.
Give us a compliment
Providing an outstanding customer service is important to us. If a member of staff has gone above and beyond we would love to know. Please complete this form to tell us all about it.
How to make a complaint
We aim to provide an outstanding service for our customers. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to work with you to put things right.
Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.
To see our self-assessment against the Housing Ombudsman Complaints handling code click here.
You can tell us about your complaint in a way that's convenient to you by using one of the methods above.
Our other policies
Unacceptable Behaviour Policy
Our aim is to provide you with outstanding customer service, and it is important that both our customers and staff are treated with respect. Whether it’s via phone, email or face to face in our offices or your home, we aim to treat you courteously at all times.
Reasonable Adjustment to Services Policy
As a social housing provider, we have a responsibility to eliminate discrimination, ensure equality of opportunity and promote good relations between people that have protected characteristics.