Call us
Our Contact Centre is open from 7am - 7pm Monday to Friday (except on Bank Holidays). Call Freephone 0808 168 4555.
In case of an emergency repair, you can contact us on this number 24/7.
Email us
Pre-existing repairs and updates:
Email: info@rft-services.co.uk
Rent anything else relating to your tenancy:
Email: info@flagship-homes.co.uk
Enquiry form
Use the form below to submit your enquiry and we will get back to you as soon as we can.
How to make a complaint
We aim to provide an outstanding service for our customers. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to work with you to put things right.
Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.
More information on how we handle complaints can be found in our complaints policy, complaints procedure and discretionary payments policy.
To see our self-assessment against the Housing Ombudsman Complaints handling code click here.
You can tell us about your complaint in a way that's convenient to you by using one of the methods above.
Our other policies
Unacceptable Behaviour Policy
Our aim is to provide you with outstanding customer service, and it is important that both our customers and staff are treated with respect. Whether it’s via phone, email or face to face in our offices or your home, we aim to treat you courteously at all times.
Reasonable Adjustment to Services Policy
As a social housing provider, we have a responsibility to eliminate discrimination, ensure equality of opportunity and promote good relations between people that have protected characteristics.