Supporting the most vulnerable and keeping our customers and colleagues safe is our priority. We’re monitoring and adapting the way we work as things develop. In line with Government guidelines, we are working hard to carefully increase the levels of service we offer to our customers.

We want to reassure you that we are taking careful and considerate steps to ensure both our customers and colleagues are safe. We appreciate this is a difficult time; you may feel anxious about us visiting your home, but we are doing all we can to work as safely as possible.

On this page you can find useful information which explains the effect on our services along with some useful links. A number of frequently asked questions are available below to provide guidance and support.

 

Our services

Our services have been heavily impacted and for some time we’ve only been able to carry out emergency repairs, limited maintenance work and essential gas and electrical safety checks.

In line with Government guidelines, we are relaxing our temporary suspension of non-emergency repairs, and where safe to do so, in addition to emergency repairs, we can now complete some non-essential repairs to your home.

However, as we hope you can appreciate, we are currently working through a significant backlog and any new reports may take us longer to attend to.

We apologise for any inconvenience; we aim to return to a full service as soon as it is possible

If we contact you to arrange an appointment, please let us know if you or any of your household members have symptoms of Covid-19 and are self-isolating for this reason. We will cancel and rearrange your appointment.

Advice and support

We want to help our communities and ensure they emerge stronger than before. Now more than ever it is important to look out for each other.

We acknowledge these are difficult times for everyone and that for some people their home will not feel like a safe place.

Although we are beginning to gradually reopen certain services, we still have reduced visibility of safeguarding issues within our homes. 

If you are concerned that another customers (or their children) may be at risk of harm, please contact us to report a safeguarding concern and we will contact the relevant agency.  

Useful links

If you or someone else is at immediate risk of harm call 999.

If you are experiencing domestic abuse you can report this to the Police silently by dialling 999 then pressing 55.

Your County Council website will be able to provide more information on safeguarding concerns. 

Below you will find useful links to help signpost you to organisations who are there to help with issues you may be facing. Alternatively our housing teams are also able to speak to you and signpost you to a wider range of support. 

Mental Health

Young minds

Mind

Food provisions

Trussel Trust Foodbanks

Scam/Fraud

National Crime agency

Alcohol & Substance Misuse

Alcoholics anonymous

Talk to Frank

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Digital and numeracy skills are amongst those that are most sought after by employers, and can help you progress in work and boost your job prospects. Digital skills can be anything from using social media and staying safe online to coding, programming or digital marketing.

Through the Skills Toolkit the government are providing free, digital and numeracy courses. Find out more by clicking the link below.

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