An online customer portal designed to make managing your home easier.
My Brolly is your go to place for all things related to your home. By registering, you save time on managing payments, reporting repairs, and getting answers about your home or tenancy – everything conveniently accessible in one place.
Register now
To find out whether you're responsible for something or whether it's something we'll take care of, head to our responsibilities page to find out more.
There are lots of things that we are responsible for as your landlord but if you're ever unsure or want to check or discuss your responsibilities, just in contact with us and we'll be happy to help.
Find out moreIt’s really important you get to the right place when reporting a problem with your home. Any faults in a new build home are often covered by a 'defect period', which typically lasts a year (you'll be able to find this out in your home user guide). After this time, if you are an affordable rent customer, we will deal with any repairs that fall under our responsibility. If you need to make us aware of a fault or repair in your home, then visit My Brolly to report these – the system will automatically work out if you are in your defect period and direct you to the right place.
Find out more
It's our duty to make sure the people in the homes and communities we manage are safe. That's why we’ve put together a library of useful links that you might find helpful, whether you need help now or simply want to know what’s available to you as a LGAH customer. Remember, your County Council website will also be able to provide more information on safeguarding concerns.
If we’re unable to directly help you, we can point you in the direction of someone who can. Find information about what we can offer, along with links to other support services, on topics such as mental health and substance abuse on our Safety & Wellbeing page.
My Brolly gives you lots of ways to manage your home online. If you struggle to sign-in, call us and we will help you to get access.
If you need to talk to us about anything else, contact us in a way that suits you below.
Lines are open 8:30am - 5pm or 24/7 for emergencies
