Shared ownership customers
Our dedicated shared ownership team are here to help you with your lease, your rent, and your home itself. You can download guides to on staircasing and selling, and it’s easy to pay your rent online too.
Find out morePurchasing a home is a landmark life event. Whether it’s your first step on the housing ladder, a new home for your growing family, or a smaller property for later in life, we hope you love your home as much as we do. We’ll continue to support you after you’ve moved in, too – on this page, you’ll find useful documents, guidance for shared ownership customers, information on reporting defects and more.
Our dedicated shared ownership team are here to help you with your lease, your rent, and your home itself. You can download guides to on staircasing and selling, and it’s easy to pay your rent online too.
Find out moreIt helps us to know what we’re doing right and what we can improve. We aim to make it quick and easy for you to have your say about what matters to you, so we can deliver the best possible service and you can get on with enjoying your home.
We monitor our performance and listen to your feedback to make sure we’re always improving what we do and delivering an outstanding service. However we understand that sometimes things can go wrong. If this happens, we know how frustrating it can be and we want to work with you to put things right.
Find out more
On completion we will let you know when the defects period on your property ends prior to the period expiring if you have any maintenance issues please contact our Sales Aftercare Team Repairs on 01603 255444 (Option 2) between the hours of 9am – 5pm Monday – Thursday and 9am - 4:30pm on Fridays.
For any emergency repairs outside of these times please call our call centre on 0808 169 9297.
Our dedicated team are here to support you with any enquiries you might have.
Call us on: 01603 255444
Email us at: salesaftercare@flagship-homes.co.uk
Or complete the form below...
Enquiries form
We want you to love your home as much as we do. That's why we build our homes to the highest building standards. We take pride in everything we build, offering you piece of mind in your new home.
