We know life isn’t always straight forward, so if you are experiencing difficulties paying your rent, please let us know as soon as you can. We are here to help.

Below is information on paying your rent, universal credit & benefits, money advice, and how to check your rent statement.

Pay your rent online

It's quick and easy to pay your rent online. You just need your agreement reference number and your postcode.

Other payment methods

For other payment methods and to set up a direct debit, where your rent is paid to us on a regular basis, see below.

See your rent statement

Viewing your rent statement is quick and easy. Having access to your account enables you to check it whenever you like. Once you have registered you just need your username and password to log in. 

Direct Debit is one of the simplest ways to pay your rent. It is easy to set up, it's more convenient and gives you greater control over your money.

Have your agreement reference number and debit card to hand, you can use our automated service or speak to one of our Customer Managers by calling us.


We offer a swipe card to pay your rent, in association with Allpay. It’s quick and free to use  at any Post Office or Paypoint outlet. Contact us for more information.

Universal credit and benefits

Universal credit is being rolled out across the country. Find here information and guidance to ensure you are ready for it.

Service charges

Depending on the home you have, you may be asked to pay a service charge in addition to your rent. The service charge is different from your rent because it is used to pay for any services or benefits that are shared between you and your neighbours. Refer to your tenancy agreement for details of the services included. If you think you will have problems making a payment or have any questions about your rent please contact your Housing Officer

Rent free weeks

This year rent free weeks are (if applicable to you):


21 December 2020

28 December 2020

You may only take advantage of rent free weeks if you have a clear rent account. If there are arrears on your account you must continue to make payments in line with your agreement or the terms of your court order..

Advice and Support

Find out where you can go for advice and support during your tenancy.

Additional help with housing costs - Discretionary Housing Payments

In special circumstances local authorities can make a Discretionary Housing Payment to give extra help with rent. If the amount you get from Universal Credit or Housing Benefit is not enough to meet your rent, you can apply for a DHP.

If you have rent arrears that are preventing you from moving to a more affordable property or you want to move but can't afford the rent deposit, rent in advance or moving costs, your local authority can help with DHP.

Each application is assessed based on the applicant's individual circumstances - to find out more visit your local authority's website and look for discretionary payments.

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