You are here: Home > Existing Customers > Home Owners (Existing) > Shared ownership customers
Not just places to live,
but places to love.

Shared ownership customers

Your rent

Your rent helps us to continue to provide affordable homes in the East of England. It also allows to provide you with an outstanding customer service. You should have a Direct Debit set up, if you wish to amend your Direct Debit please contact us or to make one-off payments click on the link below.

We know life isn’t always straight forward, so if you are experiencing difficulties paying your rent, please let us know as soon as you can. We are here to help

Pay your rent


The great thing about purchasing more shares is that your rental costs will reduce. This is called staircasing.

You can purchase as little as 10% or purchase the full remaining share in your property, giving you opportunity to have 100% ownership of your home (some properties are exempt from outright purchase, just check with our team first).

To learn more, first check your lease to make sure you're eligible. Then, download our guide, give us a call or scroll down to our application form to get started.

Shared ownership INfluencer Hub!

Introducing our new online, interactive space which will allow you to share your thoughts on what’s important to you, provide feedback on our services and keep up to date with all things Flagship Homes. Your feedback helps us to continuously improve our services, ensuring you have not just a place to live, but a place to love.

If you’re interested in being a part of this online community and helping to shape our services, you can visit the INfluencer Hub below to sign up today. It only takes a few minutes to register so what are you waiting for?


Selling your home

When you decide the time is right to sell your home, we’ll do what we can to help you along the way so that selling your home goes as smoothly as possible. We will:

Assess the eligibility and affordability of all prospective buyers
Answer leasehold enquiries
Approve your buyer’s mortgage offer
Support you through the process with any queries you may have
Scroll down to download our guide to selling.

Affordable for all

Beyond our health and relationships, there’s nothing quite as important to us as our home, and being able to afford to stay in your home is about more than just rent - it’s about how we live, the support we can access and how we look after ourselves.

There are lots of ways we can help you and your household deal with the cost of living crisis. Scroll down to the bottom of the page to get started.

Find out more

We’re committed to the Mortgage Charter

We know life isn’t always straightforward, and that’s why we’ll support you however we can if you fall into financial difficulties. So, if you’re ever worried about paying your rent or mortgage, please don’t hesitate to let us know.

Contact us

Download our guides

We know that buying, staircasing and selling your home can be complicated. That’s why we’ve put together a suite of documents to help you along the way.