We've created this document to act as one stop shop for everything you need to know about living in one of our homes.
If you can't find what you're looking for head to our contact us page to get in touch and discuss any questions or queries.Download PDF
Beyond our health and relationships, there’s nothing quite as important to us as our home, and being able to afford to stay in your home is about more than just rent - it’s about how we live, the support we can access and how we look after ourselves.
There are lots of ways we can help you and your household deal with the cost of living crisis. Scroll down to the bottom of the page to get started.Find out more
Below are a list of frequently asked questions and their answers. If you have any other questions please get in touch using the contact us page.
Depending on your affordability, housing benefit/universal credit applicants may be considered. If you receive benefits, you are still responsible for ensuring your rent is paid as it's due regardless of when you receive your benefit payments. Please feel free to contact us so that we can talk to you about your own personal circumstances and the property you’re interested in.
Any conditions relating to pets will be shown on the property advert. Generally we try to be as flexible as possible and keep restrictions to a minimum. Where pets are permitted you will be required to have all carpets professionally cleaned when you vacate the property. Some of our properties are not suitable for pets, due to property type, size and location.
Yes. We can arrange for you to view the property, during office hours Monday to Friday. Please contact us so that we can arrange this for you.
Once you have found a property that you are interested in and a viewing has been arranged, you will be invited to complete an application form. To hold the property whilst referencing is completed you will need to pay a Holding Fee of £100 (if your application is successful this will be deducted from your first month’s rent). We complete a full reference check, including credit referencing.
We use an agency to verify applications to ensure your confidentiality under the Data Protection Act. The credit referencing agency will check your credentials and in turn send a report to us either approving or declining your application. They will ask you to provide details of the following:
Employer (or accountant details if self-employed)
Contact details of previous landlord
In the situation where the applicant cannot supply these details or is declined after they have been credit checked a guarantor may be required to guarantee the tenancy on the tenants behalf. Should you suspect that you may be declined, it would speed up the process if you provided a guarantor when you first apply.
We require one month’s rent in advance along with a security deposit. The balance of monies i.e. the first month’s rent and security deposit must be paid in full prior the handover of the keys. All monies must be paid either by credit/debit card.
The deposit will be held until the property is returned in the same condition (except fair wear and tear) as it was when the tenancy commenced and all financial obligations on the property have been met. If the property needs cleaning or maintenance (except fair wear and tear) in order to bring it to a lettable condition, these monies will be deducted from your deposit. Some tenants find instructing a professional cleaner at the end of the tenancy works best for them.
Yes. Your deposit will be registered with a Tenancy Deposit Scheme. This means that any disputes about repayment at the end of your tenancy are dealt with by an independent third party. There are also strict timescales for the return of your deposit. We will give you full details of the scheme that we use when you sign your tenancy agreement.
It will depend on two factors, when the property becomes available and is ready after any void works required, and how quickly your referencing is complete. Once complete we will arrange a convenient appointment to release the keys at the property. This allows you to ask any questions or raise concerns you might have in person.
The tenancy, which is usually for a fixed term of twelve months, is referred to as an assured shorthold tenancy agreement, however Flagship Private Lettings can offer a longer fixed term depending on your circumstances. If we do not give notice at the end of the fixed term, you may stay on the basis of a Statutory Periodic Tenancy. This means that you have a month-to-month tenancy and must give us one month’s written notice in line with your rent due date if you wish to leave. You risk forfeiting your deposit if you do not provide notice in line with the clause within your tenancy agreement. We must always give you two month’s notice to vacate.
You are responsible for paying the rent, which must be paid in advance on the due date stated in your tenancy agreement by monthly direct debt. All utility bills, TV licence and council tax must be paid directly to the external companies for the duration of your occupation and you are responsible for notifying them that you are moving in and out of the property.
Yes. The landlord is responsible for making sure the building is insured but this does not include your personal belongings. We strongly recommend that you take out a policy for your own contents.
"We didn’t have a large deposit, and shared ownership enabled us to get on the property ladder."
Shared ownership buyer - February 2023
"It was my first experience with Flagship Homes and I can’t rate them highly enough. They were efficient, knowledgeable and very helpful. Pleasurable experience of what can be a stressful time."
Shared ownership buyer - February 2023
"We’d recommend it due to the finish of the building. Everything was in place."
Outright sale buyer - January 2023
"From start to finish the sales adviser was excellent, couldn’t fault them at all. Always kept up to date and always helped with every query I had. This is my first time buying a property so I had no experience of what to do or what to expect and they made the whole process so easy and stress-free. "
Outright sale buyer - December 2022
"Recently purchased a shared ownership new build in Suffolk and the process was smooth from start to finish."
Shared ownership buyer - November 2022